Refund policy

Returns: Non-custom Items (regular priced)

Non-custom items are eligible for return within 14 days of receiving your item. Items must be in the same condition that you received it and in it's original packaging, with original tags. Apparel must be unwashed and unworn.

To start a return, you can contact us at hello@paperbackpost.com or start a return from your customer account. Please note that returns will need to be sent to our business address in Toronto. All items must be packaged as originally sent as not to damage them upon return.

Once your order has been returned, please allow up to 3-5 business days for us to process the return and refund (if applicable). Original shipping costs are not eligible for refund and customers are responsible for any return shipping fees.

Please note that items damaged during return shipping due to improper packaging will not be eligible for a refund. Please ensure you package the items appropriately before shipping.

*Please note that we cannot accept returns on any sale items or gift cards.

Returns: Custom Items

Due to the nature of these items, custom orders are not eligible for returns or refunds. I will work with you throughout the process to ensure you love the final product prior to shipping. You will always have final approval!

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please reach out to us at hello@paperbackpost.com for any questions or concerns about your order!